325iExecutive
02-18-2010, 11:56 AM
During summer last year I purchased clear lights + bulbs for my car. However, ASPtuning forgot to ship the bulbs even though I was charged for all they only shipped the lights. I wasn't too fussed, emailed them and got store credit.
Around Christmas, I purchased black grilles and side markers [the clip on one of the markers purchased in summer snapped]. This time in shipping they sent me side markers for the same side [I would have been OK with it had it been the side I was looking for - unfortunately not]. I have sent repeated emails to Steve Phan @ ASPtuning to get this sorted out. He has acknowledged the error and would be sorting it out by sending the correct set. So far nothing yet. Initially, I was led to beleive that I would receive them by end of january. I got in touch through email [only form of communication] and he apologized for the oversight and I immediately got a shippind advice from Canada Post. Three weeks later no package and now no response from Steve Phan. I have also spoken to Canada Post and according to them, they only have an electronic order submission and i should contact the shipper. So far nothing......
This sucks !!
Around Christmas, I purchased black grilles and side markers [the clip on one of the markers purchased in summer snapped]. This time in shipping they sent me side markers for the same side [I would have been OK with it had it been the side I was looking for - unfortunately not]. I have sent repeated emails to Steve Phan @ ASPtuning to get this sorted out. He has acknowledged the error and would be sorting it out by sending the correct set. So far nothing yet. Initially, I was led to beleive that I would receive them by end of january. I got in touch through email [only form of communication] and he apologized for the oversight and I immediately got a shippind advice from Canada Post. Three weeks later no package and now no response from Steve Phan. I have also spoken to Canada Post and according to them, they only have an electronic order submission and i should contact the shipper. So far nothing......
This sucks !!